Shipping
This Shipping and Delivery Policy applies to all purchases made through our website https://www.drinkodv.com/. By placing an order with Odv, you agree to the terms outlined below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been dispatched.
Delivery Times
Estimated delivery times after dispatch are as follows:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery: 1–2 business days
- International Delivery: 5–14 business days (depending on destination)
Please note that delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
Delivery Charges
Delivery charges are calculated at checkout and depend on your location and the shipping method chosen. Promotional free shipping offers may be available from time to time and will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive an email confirmation including a tracking number (where applicable) to monitor the progress of your delivery.
Delivery Issues
- If a package is returned to us due to an incorrect or incomplete address provided by the customer, we may charge for redelivery.
- If your order has not arrived within the expected timeframe, please contact us at hello@drinkodv.com with your order number.
International Deliveries
International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us:
- Company Name: OC Enterprises LTD (Trading as Odv)
- Registered Address: 124 City Rd, London, EC1V 2NX, United Kingdom
- Email: hello@drinkodv.com