Returns & Refunds
Thank you for shopping with Odv. If you are not entirely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy applies to all purchases made through our website https://www.drinkodv.com/.
Returns
You have 14 calendar days to return an item from the date you received it, in line with UK consumer law. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
Please note that certain types of goods are exempt from being returned, including perishable goods (such as food or beverages once opened), customised items, and goods that are intimate or sanitary in nature.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your return. We will then inform you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes to receive the refund may vary depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@drinkodv.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (for example, if you received an incorrect or defective item). Shipping costs are non-refundable.
Your Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- Company Name: OC Enterprises LTD (Trading as Odv)
- Registered Address: 124 City Rd, London, EC1V 2NX, United Kingdom
- Email: hello@drinkodv.com